shipping & returns

Returns & Refunds

We want your kamikoffee order to arrive just as it should. Here’s how we handle returns, refunds, and the occasional problem.

All sales are final, except for damaged, defective, or incorrect items, or where otherwise required by law.

Coffee & other consumables

Coffee isn’t something we can take back and put on the shelf. Once an order leaves our hands, we can’t verify how it’s been handled or stored.

For that reason, we don’t accept returns or exchanges of coffee beans, ground coffee, cold brew, beverages, or other food products, even if unopened.

Taste preferences, brewing results, changes of mind, and accidentally ordering the wrong product or grind don’t qualify for a refund. If your order arrives damaged, spoiled, or incorrect, please get in touch so we can help.

Apparel, drinkware & other merchandise

Sales of apparel, drinkware, accessories, and other merchandise are final. We don’t accept returns or exchanges for changes of mind, sizing selections, color preferences, or ordering errors.

Please check product descriptions and available size charts before ordering. Some merchandise is made specifically for your order.

If an item arrives broken, defective, or different from what you ordered, we’ll work with you to resolve it.

Something wrong with your order?

Email contact@kamikofee.com as soon as possible, preferably within 14 days of delivery, and include:

• Your order number or other proof of purchase.

• A brief description of the problem.

• Photos of the item and packaging, where available.

Keep the item and packaging while we review your request, if it’s safe to do so. Don’t consume anything you believe may be unsafe.

Once we’ve reviewed the issue, we’ll arrange an appropriate replacement, repair, or refund, consistent with your legal rights. The requested reporting window does not limit rights or remedies provided by law.

This policy doesn’t cover normal wear or damage caused after delivery by misuse, improper storage, or failure to follow care instructions.

Please contact us before returning anything

Don’t send items back without contacting us first. If a return is needed, we’ll provide instructions and the correct return address.

For approved returns involving damaged, defective, or incorrect items, we’ll provide a prepaid label or arrange return shipping at our expense. No restocking fee applies.

Food and beverage issues can generally be reviewed without a physical return. Please don’t mail these products back unless we specifically ask you to.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval or, if a return is required, receipt and inspection of the returned item. Your bank or payment provider may need additional time to post the credit.

Refunds for damaged, defective, or incorrect items include the affected item’s purchase price, applicable tax, and any original shipping charges attributable to that item. If we refund your entire order because of one of these issues, we’ll also refund the original standard shipping charge.

Order changes & cancellations

Ordered the wrong thing? Contact us right away. We’ll help if we can, but changes and cancellations aren’t guaranteed once processing, roasting, production, or shipping has started. Any cancellation or refund rights required by law still apply.

A few final details

This policy applies to purchases made directly through kamikoffee.com. If you purchased from another retailer, please contact them for assistance.

Nothing in this policy limits your rights under applicable consumer protection laws.

Questions? Reach us at contact@kamikofee.com